Eligibility: Specify under what circumstances customers are eligible for a refund. This might include criteria such as:
Product defects or damages upon receipt
Delivery of the wrong item
Dissatisfaction with the product quality
Change of mind (optional, as not all businesses offer refunds for this reason)
Timeframe: Define the timeframe within which customers must request a refund. This could be within a certain number of days from the date of purchase or delivery.
Refund Method: Explain how refunds will be issued. This could include:
Crediting the original method of payment
Providing store credit or gift cards
Offering exchanges or replacements instead of refunds
Condition of Returned Items: Outline any requirements for the condition of items being returned. For example:
Products must be unused, unopened, and in their original packaging
Clothing items must have tags attached
Digital products may need to be unopened or unused
Return Shipping& Duration : Customer is responsible to return the product within 7 days of receiving the order and must inform the same and share the tracking number to the customer case number or through the Email and in case of rejection of order then the Customer is responsible to bear the courier charges for covering the cost of return shipping.
Exceptions: List any items or circumstances that are not eligible for refunds. For example:
Personalized or customized items
Clearance or final sale items
Digital downloads or services that have already been provided
Process for Requesting Refunds: Once the returned product is received by the company, then we will process the refund within days .
Cancellation Policy: Cancellation of the order must be done within 24 Hours of placing the order and if the order is shipped within 24 Hours then the company will be responsible to refund the amount after receiving the returned product from the customer and The customer must mention the reason for cancelling order before they have been shipped.
Changes to the Refund Policy: Reserve the right to update or change the refund policy at any time, and specify how customers will be notified of any changes.
